求人内容

This position is leading to design omni-channel user experience of digital eco-system. In addition, facilitating to create customer journey map with stakeholders and design the customer experience as a member of CX team.

Job Responsibility :
Design the User Experiences of online touch points
・ Wireframe and Page flow of EC Checkout or Login Process
・ Mobile Application and LINE Official Account
・ Digital Tools used in retail store

Analysis and improve UI of the Web site.
・ Analysis using Heatmap tools, Google Analytics and Tableau
・ A / B Testing of Web Site
・ Writing User stories of storefront improvement

Facilitate the workshops of customer journey
・ Supporting CRM team to define the customer types
・ Supporting CX manager to draw and maintain the customer journey
・ Supporting stakeholders to identify the friction points

応募資格

・ More than 5 year Digital Business Experience
・ Expertise to design UX / UI of digital services who includes physical operations
・ HTML / CSS / Javascript
・ Business Level English and Japanese

(NICE TO HAVE)
・ Expertise of working at Retail Companies
・ Expertise to create customer journey map
・ Expertise of Scrum methodology

Personality
・ Be able to build strong relationship with companies having different background
・ Respect current culture and people
・ Not afraid failure and be able to try new things with agility
・ Self Development and Autonomous

求人詳細

勤務形態
正社員
職種
IT
勤務地
東京
給与
¥5,000,000 年収 ~ ¥7,000,000 年収
必須言語
英語 (上級ビジネスレベル), 日本語 (ビジネス会話)
業種
Retail
勤務時間
9:00 - 18:00
試用期間
3 months

こちらの企業に関して

A global retail company specializing in high quality, environmentally-friendly products.


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