デスクトップ サポート IT Desktop Support

• Computer hardware procurement.
•  Submit request to Helpdesk for new user account creation (email, windows,...) or/and hardware installation
•  Ensures software, hardware and network installs and setup properly for new stores and new office users
• Maintain and keep the inventory of computers and other IT related devices
• Prepare end user training materials and documents.
•  Provide IT support on special events such as Family Sales, Fur trunk show, Stock taking.
• Work with Regional/Corporate team to implement IT projects (eg CRM) and delivery local support (DWH, SAP, etc)
•  Upon necessity, support Store Staffs on weekend coordinating Store staffs with HD. (No Japanese Translator
• available on weekend)
• Escalate and route problems to Helpdesk for ticket creation.
• Follow up pending helpdesk tickets with Helpdesk
• Follow up on faulty hardware and its recovery status with Helpdesk and local vendor support
• Conduct Retail Systems support and Office 365 training to new end users

Direct report to IT Regional Manager 

1. Experience

• 3-5 years of working experience in IT field
•  Experience in retail industry will be an advantage

2. Education

• Bachelor's degree/Higher Diploma in Computer Science or equivalent
• Holder of Microsoft Certified Systems Engineer (MCSE) is preferred

3. Personality

• Able to work independently
• Mature, pleasant, self-motivated, meticulous and service oriented

4. Skills

•  Hands on experience and knowledge of POS system
• Excellent command of English, both written and oral skills
• Mature, pleasant, self-motivated, meticulous and service oriented
•  Knowledge of networking, MS applications, iPhones, IT security,
• PC/LAN and Windows platform
•  Strong analytical, trustworthy, good communication and interpersonal skills

Our Client is a famous fashion brand, well known for its luxury accessories and goods.