IT Senior Specialist

About the Position

This position will involve working in the IT department and being in charge of sales systems (EC, POS, CRM, etc.). With the cooperation of domestic and international stakeholders (global headquarters, Japanese members, partner companies, etc.), you will lead the design and development of systems to provide a better, seamless shopping experience for customers.

Responsibilities

• Manage sales systems, respond to inquiries, and work with the development team to lead the maintenance and operation of systems related to EC, POS, and CRM, add functions, and implement new systems.

• Build relationships with stakeholders by communicating regularly with key people within the company and the sales system staff at the global headquarters to share know-how and success stories.

• Support internal users by understanding their operational issues, such as how to use each sales system and requests for new functions, and work together to propose and implement solutions.

• Analyze incident occurrences and business processes to plan improvement actions, and lead system and process improvement activities in cooperation with managers.

Work Experience

• 3+ years of software development project experience
• 3+ years of project management experience
• Experience in designing and operating EC or retail systems
• Experience in incident management during the operation phase

Knowledge and Skills

• Native level Japanese
• Business level English (daily conversation level is also acceptable)
• IT knowledge equivalent to the Applied Information Processing Engineer Examination
• Interest and knowledge about cosmetics
• Knowledge of product management and agile (preferred)
• Experience with system integration tools such as Salesforce Commerce Cloud and ESB (preferred)
• Data reference and update using simple SQL (preferred)
• Technical knowledge of email and LINE delivery (preferred)

Competences

• Ability to communicate smoothly with colleagues from different cultural backgrounds and external partners
• Ability to understand and act on the IT systems and one's own role required to achieve business goals
• Ability to flexibly change information system requirements and task priorities in line with changes in the environment
• Ability to take action to resolve problems such as system failures with strong leadership
• Someone who enjoys using their IT knowledge and experience to bring about positive changes for users while interacting with various people both in Japan and overseas

• Fixed annual salary up to approximately 6.5 million yen (negotiable)
• 10% incentive bonus based on company and individual performance
• Salary adjustments annually based on company and individual performance

• Bonus paid twice a year
• Commuting expenses provided
• Full range of social insurance coverage
• Employee discount system
• Annual health checkup
• Comprehensive welfare group term insurance
• Defined contribution pension plan
• Anniversary leave system
• Volunteer leave system
• Access to welfare facilities like resorts and sports clubs

• Flextime system with flexible working hours from 7:00 to 20:00
• Ability to work from home for 3 days per week on average
• Two-day weekend system (Saturdays, Sundays, and holidays)

• Leadership role within the IT department
• Opportunity to work with domestic and international stakeholders
• Chance to lead the design and development of sales systems
• Ability to make a positive impact on the user experience

Our Client is a well known international retail company.