Project Management Group (SME)

Background of Recruitment:

The Project Management Department CCPA (SME) Unit is responsible for system implementation, modifications, and process construction related to call centers (customer and producer), web services for policyholders, premium collection, and various maintenance procedures within projects such as Next Horizon. Through the promotion of digitization, paperless operations, and automation, we aim to improve customer service, producer service, and operational service. To maintain the momentum of further service implementation, it is necessary to fill the vacancy.

Job Description:

Please specify the specific job responsibilities and authority you will be in charge of.

In company projects, collaborate with the system development department and related departments to construct the necessary systems and processes in the CC area (call center, customer, producer response) and PA area (premium collection, maintenance procedures, various customer communications), executing with speed and responsibility from planning to system release. As a primary role, as an SME, you will take charge of project initiation (planning measures, feasibility assessment, issue confirmation, budget acquisition), development promotion (requirements gathering, requirements definition including improvements and problem-solving, communication of requirements to the development department, verification, establishment of response processes, production release, and incident handling).

For already implemented systems and applications, propose and implement improvement measures through a cycle of proposals, implementation, and verification to enhance usability, defect rates, and usage rates.

Required Experience and Skills:

• Please list the experience and skills necessary for the execution of this job.
• Minimum necessary experience and skills for job execution (checkpoints for document selection):
• Basic knowledge of life insurance in general.
• Experience (or knowledge) in life insurance maintenance, insurance claims, or call center operations.
• Ability to use business improvement methods in operational tools and process flows.
• Excel skills (capable of simple spreadsheet calculations).

Preferred Experience and Skills:

Experience and skills that would be beneficial:

• Experience in administrative roles and improvement activities within the operations department.
• Knowledge and experience in project management (Agile/Waterfall).

Other desired skills:

• Communication skills.
• A proactive attitude towards constantly challenging oneself with new things and actively working on personal knowledge and skill enhancement.

Our client is a leading multinational insurance company with more than 60,000 employees worldwide.