We are looking to leverage our brand's potential in the Japanese market, particularly in digital initiatives. This role will focus on maximizing the performance of stores and sales staff while developing unique strategies tailored to our brand identity.
Key Responsibilities
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Data Marketing: Collaborate with global and corporate stakeholders to propose data-driven strategies focused on client data, considering product and channel characteristics.
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Client Journey Management: Manage the entire client journey using CRM communication, clienteling, and loyalty programs to meet business KPIs.
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Communication Content Ownership: Oversee CRM-related content, working with the Studio team to conduct data-driven tests and refine content for consistent results.
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Customer Data Enrichment: Maximize customer information at all touchpoints to increase actionable data for enhanced CRM and business operations.
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Data Governance: Understand data integration and database features, acting as the gatekeeper for data across all projects.
Responsibilities and Accountabilities
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Lead data analysis focusing on customer purchasing and behavioral data.
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Develop customer strategies based on data analysis and create actionable plans.
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Manage budgets and costs for all client-related projects.
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Collaborate with executive management and relevant departments to drive action plans.
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Understand data architecture and assess associated risks.
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Oversee a team of experts, fostering teamwork and professional development.
What We Offer
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Experience as a key player in the luxury market.
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A people-first company culture.
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Opportunity to interact directly with headquarters to propose and implement strategies.