Identifying effective business plans and prioritization amid various initiatives driven by both global and local departments.
Streamlining existing tasks and selecting new initiatives in an environment that constantly demands growth, with the formation of rational decision-making approaches as needed.
Driving projects forward while also clarifying the requirements to be achieved through the project, determining and monitoring the variables affected by it.
Other Accountabilities:
Overseeing CRM operations for the WFJ (Watch & Fine Jewelry) division, collaborating with other divisions to maximize customer engagement.
Leading Clienteling activities, from planning CRM operations focused on stores to implementing various digital tools. Leading regular CRM meetings with in-store personnel.
Leading various CRM programs and project activities. Overseeing the operation and enhancement of services like Welcome, Product Care, and Free maintenance, and participating in projects from global and corporate entities.
Conducting dispatch activities for DM/eDM/LINE. Carrying out a series of tasks including translation, proposal targeting, database extraction and analysis, and informing stores to maximize their effectiveness for the Japanese market.
Managing customer databases. Collaborating with other divisions in Japan (corporate, fashion, cosmetics, IT, etc.) and globally, maintaining data and preparing necessary reports.
Budget management for the aforementioned tasks. Collaborating particularly with WFJ department marketing, from planning to implementation and reporting of necessary budgets.
Requirements
The ideal candidate will bring:
Leadership experience in CRM operations, demonstrating excellent abilities in customer data analysis and CRM program supervision.
Proficiency in smoothly handling a wide range of tasks and communicating effectively with various departments.
Comprehensive skills in database management, utilizing IT tools, data analysis, and report creation within the CRM domain.
Work experience in English, especially in close coordination with global entities.
Experience in leading teams and nurturing team members (desirable).
Experience in clienteling, luxury industry preferable.
Ideal attributes:
Listen to the opinions of others and persuade logically.
Seek objectives and results. Be able to see issues from a big-picture perspective and create the best solutions.
Positive to contribute to an inclusive culture and work in a diverse group.
Build a plan based on figures.
English is required: have a call with the global CRM team.