About us:
We create game-changing solutions across the enterprise, that help brands grow across
the world and into the future. We are trusted by clients across all major sectors, from up-
and-coming success stories to iconic Fortune Global 500 brands in over 70 countries
spanning 6 continents.
Our game-changers:
⚫ Challenge Conventions
⚫ Deliver outcomes unimagined
⚫ Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our team, you will work with the engine that powers the experience
design and engineering capabilities. A leading global solutions company
that reimagines everything CX through strategy, talent, and technology. We combine
human-centered design, powerful data, and strong tech to accelerate CX transformation
at scale. You will be surrounded by the best in the world providing market leading
technology and insights to modernize and simplify the customer experience. Within our
professional services team, you will deliver strategic consulting, design, advisory services,
market research, and contact center analytics that deliver insights to improve outcomes
and value for our clients. Hence achieving our vision.
The Background and Role
Recognizing evolving client needs and the dynamic market demand for Digital Transformation
(DX), we are broadening our business horizons to provide a comprehensive end-to-end support,
service, solution, systems at every journey of CX which includes :
1) CX/UX/UI/Digital Product Strategy, Design and Consulting
2) E-Commerce business consulting & design, platform & operations in B2B and B2C
3) Tech Platform such as CRM & surrounded solutions including cloud engineering
4) Gen AI based solutions to enable automation and provide Analytics
Key Responsibilities
Business Growth
• Identify and onboard new client accounts, with a strategic focus on CX/DX and
support and innovative solutions.
• Explore and leverage opportunities for cross-selling and upselling our services to
existing clients, contributing to sustained business growth.
• Develop and execute strategies to expand our client base, diversify revenue
streams, and maximize market penetration.
Client Relationship
• Build and maintain strong client relationships by continuously delivering
exceptional creative solutions.
• Collaborate with clients to understand their brand, objectives, and aspirations.
• Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong
relationships with clients and partner with them to attain world class services to
the customers.
Team Management & Collaboration
• Manage cross-functional & large, high performance, global team for every success
of projects.
• Improve organizational efficiencies, build scalable business processes and
infrastructure.
• Help align delivery capability to pipeline demand. Design and run scaled
operations with a data-oriented approach. Provide vision and leadership for
business..
Culture:
• Entrepreneurial Mindset
• Demonstrated success in start-up-like environments and a penchant for thriving
in fast-paced settings.
• Proactive and Action-Oriented with a Hands-On Approach
Compliance
• Ensure compliance with all client and company regulatory requirements.
PROFILE & EXPERIENCE
• 15+ years of experience with last 5 years within Digital Customer Engagement
business with deep industry expertise in DX, E-Commerce, CX related Tech
platform such as CRM, ERP, Gen AI based solutions and Cloud engineering.
• Proven ability to drive performance and grow businesses
• Experience in transformation through automation and best in class service
delivery methodologies.
• Proven track record of building strong relationships with multiple stakeholders
• Strong internal client-facing skills with excellent communication, negotiation and
conflict management skills
• Analytical acumen and the ability to streamline complex processes
• Exceptional project management skills.
• Leadership and team management experience.
• Strong knowledge of CX/UX/UI best practices.
• Business networks with potential clients of digital business.
• Full Professional level of Japanese and English
- SOCIAL INSURANCE (加入保険): 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS (休日): 土、日、祝日
- OTHER (その他): Hybrid Workstyle
Our client stands out for its expertise in delivering customer care and industry-focused business process outsourcing.