Application Support Engineer

仕事内容

You will provide technical support services to customers involved in embedded control system development using our products. Your responsibilities will include: 

• Providing solutions to resolve customer issues by leveraging MATLAB / Simulink as the standard tool for embedded control system development 

• Demonstrating detailed usage for embedded applications using basic examples, when necessary

• Resolving complex problems, such as those caused by the technical operation of multiple products,during the practical stage of the Model-Based Design (MBD)process

• Contributing to the resolution of customers issues by understanding their advanced research and development needs and providing feedback to developers

• Collaborating with appropriate departments when it becomes difficult to provide direct or simple solutions cannot be provided to customers 

• Creating articles (FAQs) to accumulate technical knowledge and provide a self-service answer system to customers.

必須の資格

• A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.

その他の資格

Our company has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.

We also require:

• Excellent verbal and written communication skills in Japanese required
• Strong commitment to learning and personal development
• English skills for reading documentations and writing emails

Pluses:

• Awareness of developing control design algorithms or embedded software
• Experience with automatic code generation and validation & verification
• Knowledge of MATLAB / Simulink
• Knowledge of our other products

- SOCIAL INSURANCE (加入保険): 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS (休日): 土、日、祝日
- OTHER (その他): Hybrid Workstyle

Our Client is a developer of software for data analysis.