About the Company
Working conditions
Key responsibility 1 : Daily local support (incident support)
Communicate with business (manager/leader)
Prioritize each issues with business team, then propose workaround.
Issue analysis following priority.
Monitoring support SLA and submit management reports regularly
Raise to HQ IT team and coordination in some cases.
Key responsibility 2 : System release support
Confirm release overall (scope/duration/brand involvement)
Communicate to local business team to arrange release user test
Set up user test (location, machine environment and data etc..)
Coordinate user test and manage test progress and issues.
Key responsibility 3 : Coordination between Global and local
Following up incident resolution and releases
Support the business in communicating with Global team
Key responsibility 4 : Application implementation
Support HQ project team to implement applications to local
Work with business users to validate the applications and execute UAT and training
Closely coordinate with HQ in each phase of project and manage deliverables
Key responsibility 5 : Creation of knowledge base
Summarize issue types and creating troubleshooting manual
Create system introduction and operating manual
Share and explain the system information to related teams for business users support
Requirements
CRM application support and maintenance experience with Salesforce (bonus: Salesforce Administrator Certification)
Business level of Japanese and English language skills
English is more important than Japanese, because this role requires weekly web meeting with Global team
- SOCIAL INSURANCE (加入保険): 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS (休日): 土、日、祝日
Our client is a global high-end retail company.