Senior IT Support Engineer

Responsibilities:

Design, implement, and maintain on-premises and/or cloud-based server infrastructure.
Diagnose and troubleshoot complex server issues, including performance bottlenecks, hardware failures, software conflicts, and security vulnerabilities.
Implement and maintain server configurations, including operating systems (Windows, Linux), and virtualization technologies (VMware, Hyper-V).
Implement and maintain server security best practices, including user access control, firewalls, and intrusion detection systems.
Automate server tasks and processes to improve efficiency and reliability.
Perform regular backups and ensure disaster recovery plans are in place.
Monitor server performance and proactively identify potential problems.
Stay up-to-date on the latest server technologies and trends.
Collaborate with other IT team members and stakeholders.

Network Support:

Diagnose and troubleshoot network issues escalated from L2 or L1, including connectivity problems, routing errors, security breaches, and performance issues.
Implement and maintain network configurations, including network devices (routers, switches, firewalls), network protocols (TCP/IP), and security mechanisms.
Monitor network performance and identify potential problems.
Design and implement network upgrades and expansions.
Stay up-to-date on the latest network technologies and trends.
Work collaboratively with other IT team members and stakeholders.

Additional Responsibilities:

Document solutions and procedures for future reference.
Provide technical support to internal users and troubleshoot their IT issues.
Serve as a liaison between upper management, users, and engineers; raise the visibility of critical issues and ensure that all relevant parties are informed.
Collaborate effectively with other IT team members and stakeholders.

Qualifications:

6+ years of experience as an L2.5 Support Engineer or similar role, with demonstrated expertise in both server and network administration.
In-depth knowledge of networking concepts, protocols, and troubleshooting methodologies.
Strong understanding of server administration, including operating systems, virtualization technologies, and server applications.
Experience with scripting languages (e.g., Python, PowerShell) a plus.
Experience with cloud platforms (AWS, Azure) is a plus.
Demonstrated proficiency in IT documentation and knowledge management practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Strong analytical and critical thinking skills.
Ability to work effectively under pressure and meet deadlines.
A positive attitude and willingness to learn new technologies.

Our client is a leading provider of innovative marketing solutions

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